Complaints and Service Recovery
This group has been created to share ideas, thoughts and resources around Complaints and Service Recovery within the UK social housing sector. It is a space for housing professionals to connect, learn from one another, and exchange practical insight, examples, tools and experience that can support fairer complaint handling, stronger learning, better communication and improved outcomes for residents. It is also a place to explore how organisations can respond well when things go wrong, rebuild trust and use complaints as a valuable source of insight for service improvement.
Whether you are looking for fresh thinking, proven approaches, useful resources or informed discussion, this group is here to help bring people together around a shared interest in Complaints and Service Recovery. Members are encouraged to contribute questions, challenges, case studies, documents, reflections and examples of what works in practice, so that collective knowledge can grow and others across the sector can benefit. This includes discussion around complaint responses, early resolution, learning from feedback, escalation handling, apology, redress, communication standards, resident experience and how to turn complaint insight into meaningful change.
By joining this group, you become part of a professional community that values collaboration, openness, shared learning and positive change. If Complaints and Service Recovery matter to your role, your organisation or the residents you serve, this is the place to explore ideas, share experience and take part in conversations that can make a real difference.
Group Admins
-
MARKGITTOS created the group
Complaints and Service Recovery 1 month, 1 week ago
Complaints and Service Recovery