This Excel workbook provides a robust framework for recording, analysing and evidencing resident satisfaction across key housing service areas. It includes automated weighted satisfaction index calculations, satisfaction percentages, RAG ratings, low-score flags, action tracking, timeline monitoring, evidence mapping, “You Said, We Did” accountability, demographic monitoring fields and dashboard reporting. The workbook helps organisations identify service strengths, improvement themes, overdue actions, evidence gaps and resident influence outcomes. It is designed to support transparency, service improvement, governance reporting.