This framework supports organisations in planning, delivering, evidencing and evaluating meaningful resident and stakeholder engagement linked to procurement activity, commissioning decisions, contract management, supplier performance and service improvement. It has been structured to align with UK social housing regulatory expectations, transparency standards, customer-influence principles, and best-practice engagement methodologies. The document includes planning templates, stakeholder mapping, engagement methods, governance considerations, equality and accessibility prompts, communications planning, procurement transparency guidance, risk management, evaluation frameworks and “You Said, We Did” accountability structures. It is designed to be robust enough for formal governance processes whilst remaining practical and easy for operational teams to use consistently across procurement and service influence activities.