This framework provides organisations with a robust, governance-ready and practical structure for planning, delivering, managing and evaluating engagement, consultation, co-design, scrutiny and customer influence activity across the social housing sector. Designed to support meaningful resident participation and evidence-based decision-making, the framework helps organisations strengthen transparency, accountability, service improvement and community collaboration. It includes stakeholder mapping tools, engagement planning trackers, communication strategies, equality and inclusion considerations, risk management frameworks, GDPR guidance, feedback and insight collection methods, “You Said, We Did” accountability measures, monitoring dashboards and governance reporting structures. Suitable for operational teams, customer influence professionals, governance functions and senior leaders alike, the framework ensures engagement activity is inclusive, measurable, resident-focused and aligned to modern UK social housing standards, regulatory expectations and best practice engagement principles.