This framework provides organisations with a structured and governance-ready approach to identifying, analysing, prioritising and managing stakeholders across customer engagement, resident influence, service improvement, procurement, transformation programmes and strategic change activity. It supports organisations to understand stakeholder influence, interest, risks, opportunities, communication needs and engagement priorities whilst ensuring transparency, accountability and meaningful collaboration. The framework includes stakeholder registers, influence and interest analysis tools, communication planning templates, equality and inclusion considerations, risk management prompts, partnership mapping, “You Said, We Did” accountability tracking and stakeholder influence dashboards. Designed for operational teams, governance functions, customer influence professionals and senior leaders alike, the framework helps organisations strengthen relationships, improve decision-making and ensure that residents, communities and partners are genuinely involved in shaping services and organisational priorities.